Utente ospite
8 febbraio 2025
Hard one to rate given there is a lot to like, but quite a few things let it down unfortunately. We stayed for 3 nights. A lovely building in a lovely spot, rooms are very nice & spacious with good bathrooms & very comfy beds. The surrounding area is very picturesque, with a frozen river right outside when we were there (fleeting views of the resident White Tailed Sea Eagles, none of the Moose unfortunately). Communal areas all very pleasant & good facilities. The bits that let it down: Given its location you’re probably going to eat in the hotel, which means the same menu every lunchtime & a different but same menu every evening gets very dull very quickly. Apparently they keep the same menu all season because “no one tends to stay for more than a week”. Our experience at the front desk was very mixed. Quite a few of the staff couldn’t do the basics like work out how to authorise a room key when it didn’t work, or know about different trips they offered: “as long as you book by 4pm you can go tonight”. 3pm “sorry it’s not running tonight, but you can go tomorrow”. Next day? “Trip full. Sorry” Our Spa experience was similarly confusing, with a hot tub that didn’t work & another that wasn’t actually hot, despite them taking bookings so knowing we wanted to use it. We found out the Manager is rarely on site, which explained a lot about how disorganised it was and the lack of attention to detail? Would we go back? At that price probably not, I’m afraid guests should get a lot more for their money
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